What we set up
We start where your business waits on you.
Your customers, your workflows and your data, kept in step by one set of facts we write down with you.
For the owner
Wants a cut Saturday afternoon.
- Next
- Confirm a Saturday afternoon chair with the customer.
- Not promised
- A Saturday time or a chair.
You get a note for anything it hands off, and you can turn it off.
The calls that come in when nobody can pick up are mostly the same few questions: whether you are open, whether you do this and what it costs, whether they can come tomorrow.
We set up a phone that answers those the way you would and writes you a note for everything else. If your business books appointments, it does that too, from the same facts.
A website written once and left alone drifts away from the business until it describes a place that no longer exists, and the questions people call about are still not answered anywhere on it.
We rebuild or refresh the site so it says what you would say today and answers what people actually ask. It gives the ones who would rather not call a way to book.
When something changes in the business, you tell us once and we change it.
- Messaging.
- The same hours, services, and prices on your site and on your phone.
- Evidence.
- If it is not public, it cannot be quoted. The questions people ask you get written down and published.
- Reputation.
- A lot of the answer is what your customers say about you.
- Technical.
- Structure, speed, and the markup search engines and assistants expect.
The site and the phone read from the same facts, so a change you make reaches both.
What comes after that?
Once the phone and the website run on the same facts, there is more we can set up. Online ordering is one. So are the questions your staff answer over and over, and the reminders that never go out. We take those one at a time.
Who takes the job, and when?
We set up the schedule around what you already know: who works when, what each crew can do, what it carries and where it already has to be.
The yard treatment is done, but the invoice waits for an evening at the desk, and chasing a late payment is the part of the job nobody wants.
- Knowing and collecting.
- CHIFFON shows you which invoices are paid, due or late. Collecting the money stays with the follow-up you chose.
- A reminder and collections.
- A reminder is a polite nudge you approve once, then it goes out on the schedule you set. Anything firmer, from a phone call to a collections agency, is your decision.
The late payments that need a conversation come to you.
Four benefits
More revenue
At 9:40 pm a customer asks the nail salon for a fill tomorrow after five. The phone finds the 5:30 opening and books it, and the customer pays for the fill in your chair.
Save time
A barber is mid-cut when the phone rings with the usual questions about Sunday hours and the price of a beard trim. The phone answers both from your hours and prices, and the haircut goes on. A caller who wants to move a standing appointment gets a note, because that change is yours to make.
Save money
A tree service owner writes invoices every evening from notes left in the truck. CHIFFON drafts each invoice from the job record as the work ends. Extras done on site go on the draft instead of staying in the truck notes.
Reduce risk
A caller asks the pest control company to treat a yard in a zip code it does not serve. There is no rule for that, so the phone does not guess at a price or a date. It takes the details, and the question goes to the owner, who decides whether to take the job.